Terms & Conditions

Free UK Delivery 

Items will be dispatched within one week of purchase and will arrive via a tracked & signed for service. Due to the current Covid-19 pandemic there may be delays with shipping but we will keep you notified about your order.

European orders are a flat rate of £15 for delivery. International delivery is available on request. Please send me an email before purchasing for a quote on studio@louisefrancessmith.co.uk

Returns Policy

If you are not happy with your item, returns are accepted for a refund. You will be responsible for the cost of postage for the return and it will need to be wrapped as it was sent, I can advise on this if you are unsure. It is advised that proof of postage is obtained for a returned item.